RETURN POLICY

 

Last updated January 09, 2024

 

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be unopened in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at reace@culinary.co.za to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, package the item securely in its Origional Unopened Packaging , then mail your return to the following address:

 

Culinary Equipment Company

Attn: Returns

RMA #

Unit 2, Lanseria Centre, Corner of Ashenti Rd and Pelindaba Rd, Lanseria

Johannesburg, Gauteng 1748

South Africa

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 

REFUNDS

 

 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

 

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

reace@culinary.co.za